Official Meta WhatsApp Business Cloud API PartnerWhatsApp Business, Fully Automated for Indian SMBs
Run campaigns, manage a shared team inbox, track deals in your CRM, and automate replies with a visual flow builder — all on Meta's official Cloud API, billed at Meta's real rates with zero markup.
Your Business
Manage your WhatsApp communications
1,842
Total Contacts
396
Conversations
118
Messages Today
24,706
Total Messages
Message Activity
Priya S.
Rahul K.
Zapwa is built on Meta's official WhatsApp Business Cloud API infrastructure — giving your business direct, policy-compliant access to WhatsApp messaging at scale, not a third-party workaround.
Too many conversations. Too little control.
Growing on WhatsApp without the right tools means leads slip through, support piles up, and your team is stitching tools together by hand.
Leads go cold
Replies get delayed across scattered numbers, spreadsheets, and sticky notes — by the time you follow up, the customer has moved on.
Support gets buried
One shared WhatsApp number and no way to divide the work — agents step on each other and customers wait for answers.
Tools don't talk to each other
Campaigns live in one app, contacts in a spreadsheet, deals in another tool. Nothing is connected, so nothing adds up.
Everything your business needs on WhatsApp
Zapwa gives Indian businesses a complete WhatsApp Business platform — from first connection to ongoing campaigns, support, and sales.
Marketing Hub
Scale your outreach
Send Meta-approved bulk campaigns to thousands of opted-in contacts and manage every template from submission to approval, all in one place.
Support Hub
Never miss a reply
Multiple agents work from a single WhatsApp number with a shared inbox, full conversation history, and unread tracking per agent.
Sales Hub
Turn chats into deals
Every WhatsApp contact flows straight into your CRM with custom fields, so your team can track deals without leaving the conversation.
Automation Hub
Reply while you sleep
Build automated reply flows with a visual, drag-and-drop builder — no code — and let customers book or reschedule appointments on their own.
Every capability, in one platform
A closer look at what's included the moment you connect your WhatsApp Business Account.
Embedded Signup
Connect your WhatsApp Business Account in under 60 seconds using Meta's official Embedded Signup flow.
Bulk Campaigns
Send Meta-approved template messages to thousands of opted-in contacts, personalised at scale.
Smart Templates
Create, submit, and track Meta approval status for message templates directly from your dashboard.
Shared Team Inbox
Multiple agents handle conversations from one number, with role-based access and full history.
Visual Flow Builder
Build automated reply and qualification flows with a no-code, drag-and-drop builder.
CRM & Deal Tracking
A pipeline view tied directly to your WhatsApp contacts, so deals never live in a separate tool.
Appointment Bookings
Let customers book, reschedule, or cancel appointments over WhatsApp, with status tracking built in.
Real-time Analytics
Monitor delivery rates, read receipts, and campaign performance across every send.
Multi-tenant Security
Every business gets a fully isolated workspace — contacts and data never cross tenants.
Prepaid Wallet Billing
Conversation charges are billed at Meta's official India rates, straight from your wallet — no markup.
Built for every kind of business
Click an industry to see how its WhatsApp conversations actually flow on Zapwa.
Clinics & Doctors
Automated reminders cut no-shows, and patients can reschedule without calling in.
Mehra Clinic
via Zapwa Business
How Zapwa works
Get from sign-up to your first WhatsApp campaign in three straightforward steps.
Connect your WhatsApp Business Account
Create a Zapwa account and link your WABA using Meta's official Embedded Signup. Takes less than five minutes.
Build your templates, flows, and campaigns
Import contacts, create message templates, and set up automated flows — all from a single, intuitive dashboard.
Send, respond, and measure results
Launch campaigns, manage replies from your shared inbox, and track delivery and read rates in real time.
Trusted by Indian businesses
See how businesses across India use Zapwa to grow on WhatsApp.
“Zapwa helped us move from manual WhatsApp messaging to proper API-based campaigns in a week. Order confirmations, delivery updates, and payment reminders now go out automatically. Our customer queries dropped 40%.”
Vikram Sharma
Sharma Electronics, Delhi
“We send festive offers and new product announcements to 5,000+ customers every month. Zapwa makes template management smooth and compliant. Our Diwali campaign had a 67% read rate — far better than SMS.”
Priya Patel
Patel Sweets, Ahmedabad
“The shared inbox transformed how our support team works. Three agents now handle all incoming WhatsApp queries from one number with full visibility. We haven't missed a single customer message since going live.”
Arun Mehta
Mehta Textiles, Surat
Pricing built for Indian businesses
Pick a plan that fits your team today — upgrade any time as you grow.
Basic
For solo operators sending campaigns and replies from one number
Billed monthly
1 user
- Unlimited Messages
- Unlimited Contacts
- 15 Custom Tags
- Bulk Contact Import (Excel/CSV)
- Contact List Management
- 1 User Account
- Multiple WhatsApp Numbers
- Shared Team Inbox
- Bulk Broadcasting (Campaigns)
- Audience Segmentation (Tag-based Targeting)
- Smart Message Templates
- Carousel Templates
- Visual Flow Builder (3 active flows)
- Multi-step Automated Sequences (Delay & Condition Logic)
- Webhook Actions in Flow Builder
- Appointment Booking System
- Basic Analytics
- CRM & Deal Tracking
- WhatsApp OTP Authentication API
- Public API Access
- Outbound Event Webhooks
- Email Support (48h SLA)
- Guided Setup Call — Free
Conversation Pricing
₹1.19
Marketing
₹0.15
Utility
₹0.15
Auth
Per message delivered, deducted from your prepaid wallet
Pro
For growing teams that need automation, OTP login and API access
Billed monthly
2 teams · up to 8 users
- Unlimited Messages
- Unlimited Contacts
- 30 Custom Tags
- Bulk Contact Import (Excel/CSV)
- Contact List Management
- 2 Teams · up to 8 Users
- Multiple WhatsApp Numbers
- Shared Team Inbox
- Bulk Broadcasting (Campaigns)
- Audience Segmentation (Tag-based Targeting)
- Smart Message Templates
- Carousel Templates
- Visual Flow Builder (Unlimited flows)
- Multi-step Automated Sequences (Delay & Condition Logic)
- Webhook Actions in Flow Builder
- Appointment Booking System
- Advanced Analytics
- CRM & Deal Tracking
- WhatsApp OTP Authentication API
- Public API Access
- Outbound Event Webhooks
- Priority Support (24h SLA)
- Guided Setup Call — Free
Conversation Pricing
₹0.96
Marketing
₹0.14
Utility
₹0.14
Auth
Per message delivered, deducted from your prepaid wallet
Advance
For high-volume businesses running multiple teams and locations
Billed monthly
5 teams · up to 25 users
Talk to Sales- Unlimited Messages
- Unlimited Contacts
- 45 Custom Tags
- Bulk Contact Import (Excel/CSV)
- Contact List Management
- 5 Teams · up to 25 Users
- Multiple WhatsApp Numbers
- Shared Team Inbox
- Bulk Broadcasting (Campaigns)
- Audience Segmentation (Tag-based Targeting)
- Smart Message Templates
- Carousel Templates
- Visual Flow Builder (Unlimited + priority execution)
- Multi-step Automated Sequences (Delay & Condition Logic)
- Webhook Actions in Flow Builder
- Appointment Booking System
- Advanced Analytics + Custom Reports
- CRM & Deal Tracking
- WhatsApp OTP Authentication API
- Public API Access (higher limits)
- Outbound Event Webhooks
- Dedicated Account Manager (4h SLA)
- Guided Setup Call — Free
Conversation Pricing
₹0.96
Marketing
₹0.14
Utility
₹0.14
Auth
Per message delivered, deducted from your prepaid wallet
WhatsApp conversation charges are billed separately via your Zapwa wallet at Meta's official India rates — no hidden markup. GST applicable. Need a custom plan? Talk to sales.
Integrates with the tools you run your business on
Connect Zapwa to your store or CRM via our REST API and webhooks, so WhatsApp messages trigger automatically from the events you already track.
WooCommerce
Sync orders and send automatic WhatsApp updates to your WordPress store customers.
Shopify
Push order confirmations, shipping updates, and abandoned-cart nudges straight to WhatsApp.
Zoho CRM
Keep leads and deal stages in sync between Zoho and your Zapwa CRM.
Google Sheets
Import contacts or export campaign reports without leaving your spreadsheet.
Don't see your platform? Tell us what you use — we're expanding integrations regularly.
Ready to scale your WhatsApp business?
Join hundreds of Indian businesses using Zapwa to send campaigns, manage customer conversations, and grow through WhatsApp — all on Meta's official API.